Technology is changing our lives, and our lives are changing technology. This week, we’re in Silicon Valley with Scott Shute, VP of Global Customer Operations at LinkedIn. He shares why the right digital experience is a constant balancing act between big data and human empathy.

Listen to this episode to learn:

• How LinkedIn manages massive amounts of customer behavior data

• How it helps developers and product managers empathize with an understand ~500M users worldwide

• Why compassion is a big part of LinkedIn’s current and future digital experience