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Linking Patient Experience to High Performance at Kaiser Permanente w/ Lawrence Hamilton
Imagine a healthcare system where technology improves outcomes and strengthens the relationships between doctors and patients. That’s not a distant dream—it’s happening now.
Meet Lawrence Hamilton, EVP of Performance at The Permanente Medical Group. With experience from the UK, Tanzania, and now the U.S., he’s seen healthcare challenges and opportunities from every angle.
His journey has led him to pioneer innovative strategies that are transforming patient care and equity at one of the country's largest healthcare systems.
In our latest episode, Lawrence shares how his organization is using predictive analytics to enhance patient care while preserving the human touch in healthcare.
He also explains how they are addressing health disparities and integrating holistic care into their practices.
This episode is brought to you by FeedbackNow, an innovative partner dedicated to enhancing patient experiences through real-time data analytics.
Key Takeaways
Introduction (00:00)
FeedbackNow – Your partner in enhancing patient experiences (00:48)
Hamilton’s journey into healthcare (03:45)
Role at Permanente Medical Group (05:54)
Global healthcare experience and lessons (11:07)
Equity, inclusion, and diversity efforts (17:46)
Balancing technology and personal care (21:12)
Predictive analytics in patient care (27:42)
Integrating holistic care principles (33:32)
Additional Resources
The Permanente Medical Group: https://www.kaiserpermanente.org/
Lawrence Hamilton’s LinkedIn: https://www.linkedin.com/in/lawrence-hamilton-986b246a/
Fidelum Health LinkedIn Page: https://www.linkedin.com/company/fidelum-health/
Planetree LinkedIn Page: https://www.linkedin.com/company/planetree/
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Unlock the power of our HUMAN Brand™ insights model for enhanced patient, team member, and care provider experiences: https://fidelumhealth.com/
FeedbackNow - Easily collect and analyze real-time inputs from People, Processes, and Places to Optimize your Operations: https://www.feedbacknow.com/
Learn how Planetree can help your organization deliver person-centered care at: https://www.planetree.org/
View all episodes
By Fidelum HealthImagine a healthcare system where technology improves outcomes and strengthens the relationships between doctors and patients. That’s not a distant dream—it’s happening now.
Meet Lawrence Hamilton, EVP of Performance at The Permanente Medical Group. With experience from the UK, Tanzania, and now the U.S., he’s seen healthcare challenges and opportunities from every angle.
His journey has led him to pioneer innovative strategies that are transforming patient care and equity at one of the country's largest healthcare systems.
In our latest episode, Lawrence shares how his organization is using predictive analytics to enhance patient care while preserving the human touch in healthcare.
He also explains how they are addressing health disparities and integrating holistic care into their practices.
This episode is brought to you by FeedbackNow, an innovative partner dedicated to enhancing patient experiences through real-time data analytics.
Key Takeaways
Introduction (00:00)
FeedbackNow – Your partner in enhancing patient experiences (00:48)
Hamilton’s journey into healthcare (03:45)
Role at Permanente Medical Group (05:54)
Global healthcare experience and lessons (11:07)
Equity, inclusion, and diversity efforts (17:46)
Balancing technology and personal care (21:12)
Predictive analytics in patient care (27:42)
Integrating holistic care principles (33:32)
Additional Resources
The Permanente Medical Group: https://www.kaiserpermanente.org/
Lawrence Hamilton’s LinkedIn: https://www.linkedin.com/in/lawrence-hamilton-986b246a/
Fidelum Health LinkedIn Page: https://www.linkedin.com/company/fidelum-health/
Planetree LinkedIn Page: https://www.linkedin.com/company/planetree/
----
Unlock the power of our HUMAN Brand™ insights model for enhanced patient, team member, and care provider experiences: https://fidelumhealth.com/
FeedbackNow - Easily collect and analyze real-time inputs from People, Processes, and Places to Optimize your Operations: https://www.feedbacknow.com/
Learn how Planetree can help your organization deliver person-centered care at: https://www.planetree.org/