Episode 3...  Excuse the little cold I have... I'll learn to stop saying the word "and" ... :)  it's hard to talk to yourself, you know...I (MIGHT) need a communication coach.

All kidding aside, let's learn the ins-and-outs of how conversation and communication has a larger impact on our dental work lives than we may realize...it's more than simply telling people what they should be doing or asking for something. There may be lot of psychology and even some brain science behind it, but I try to keep it light and easy to follow. Remember, this is just a foundational episode so as we move forward, we can start assembling these pillars and apply them to the many models of leadership and situations we will be discussing in the future.

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#choosepositivechange