Listening: Dialogue in a Customer Service Call – (Podcast) – Dual Conversational Spanish – SPJ 009

In this session, practice your Spanish comprehension skills with a Dialogue during a Customer Service Call. This Dual Conversational Spanish Practice is designed to help you understand when native Spanish speakers talk to you, or when you hear them talking on TV.

Photo Credit: Cheshire East Council on Flickr under Creative Commons License

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Here are the first section of the Dialogue:

Section 1:

Representante de Atención al Cliente: Gracias por llamar a CablePlus. Le atiende Roberto Flores. ¿Cómo puedo ayudarle?

Cliente: Hola, llamo para cambiar mi servicio de internet por uno que sea más rápido. Actualmente tengo el Plan Básico. ¿Qué otras opciones tienen?

Here are the sentences again, first in Spanish, then in English and Spanish again so you can link the pieces together…

Sentence 1 in Spanish (1st time)

Representante de Atención al Cliente: Gracias por llamar a CablePlus. Le atiende Roberto Flores. ¿Cómo puedo ayudarle?

Sentence 1 in English (simplified translation)

Customer Service Representative: Thanks for calling CablePlus. This is Roberto Flores. How may I help you?

Sentence 1 in Spanish (2nd time)

Representante de Atención al Cliente: Gracias por llamar a CablePlus. Le atiende Roberto Flores. ¿Cómo puedo ayudarle?

Sentence 2 in Spanish (1st time)

Cliente: Hola, llamo para cambiar mi servicio de internet por uno que sea más rápido. Actualmente tengo el Plan Básico. ¿Qué otras opciones tienen?

Sentence 2 in English (simplified translation)

Customer: Hi, I’m calling to change my internet service for one that is faster. I currently have the Basic package. ¿What other options do you have?

Sentence 1 in Spanish (2nd time)

Cliente: Hola, llamo para cambiar mi servicio de internet por uno que sea más rápido. Actualmente tengo el Plan Básico. ¿Qué otras opciones tienen?

You can find the full transcript of the Dialogue in the Podcast Upgrade Bonus:

Get access to these free bonus materials by signing up for a Free Membership:

* Downloadable PDF Guide with sentence by sentence article transcriptions

* Video with sentence by sentence transcript and pronunciation voice over

* Download link for MP3 Audio file of this session

Additionally, you can choose to receive useful Spanish learning materia...