Operational Excellence

Michael Teasdale, a member of the Advisory Council at California Lutheran University, covered a lot of ground in this informative talk with Mark. Michael spent most of his career in Healthcare and had a background in Theater, Communications and spends a lot of his time now with public service projects in Ventura County.

Always ask, Did I learn something?"

Topics included;

• Working at Baxter, in Paris and Wisconsin and at General Electric

• How you look at an organization's Operational Excellence;

• Who is their customer - what to they need or want

• What is the beginning and the end of the process

• Identify the Key Steps in the process

• Getting people to understand their role in the process and why this is critically important

• Are you asking the right questions?

• His life in the Theater - as a director, and how it influenced his business career

• The BING Theory - love this.

• Interesting difference between theater and other performance types

• The importance of communications in business

• His five years as a speaker coach

• His tips for speakers

• Know what you want to accomplish - what do you want the audience to say, do or think

• Understand your audience and ask, Why are they there?

• Why should they care?