Management accepting humiliation in order to satisfy customers seems like a good thing but Gap’s climbdown on its new logo is feeble, says Lucy Kellaway <hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

Management accepting humiliation in order to satisfy customers seems like a good thing but Gap’s climbdown on its new logo is feeble, says Lucy Kellaway Hosted on Acast. See acast.com/privacy for more information.

Management accepting humiliation in order to satisfy customers seems like a good thing but Gap’s climbdown on its new logo is feeble, says Lucy Kellaway Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

Listening to customers can be bad business

Financial Times management columnist Lucy Kellaway pokes fun at management fads and jargon, and celebrates the ups and downs of office life. <hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

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Financial Times management columnist Lucy Kellaway pokes fun at management fads and jargon, and celebrates the ups and downs of office life. Hosted on Acast. See acast.com/privacy for more information.

Financial Times management columnist Lucy Kellaway pokes fun at management fads and jargon, and celebrates the ups and downs of office life. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

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Listening to customers can be bad business

Listening to customers can be bad business