In this episode on the Geek, we recorded a live supervisor round table discussion with 5 of our call center supervisors.  All have years of call center supervisors and coaching experience.  This includes Peggy B, an OIC (Officer in Charge) here at Expivia with over 30 years of supervisory experience.  This was an unscripted conversation on topics such as:

What tips would you give a new supervisor?
What are some daily operational tips you can give?
Coaching Tips
How to handle reps that are "not into it"

If you are in any kind of call center management it will be a really cool and inciteful episode to listen to!

The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com 

 

Text me: 814.247.0366
Follow me: @tlaird_expivia
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ARE YOU IN THE MARKET FOR NEW CONTACT CENTER SOFTWARE?
If so, don't go it alone, let me be your no-cost advocate.  From intake, scheduling demos, negotiating price, to implementation, I want to assist all my listeners who may need some guidance.   I am totally agnostic as to the best provider for you.  If you need some contact center assistance, please reach out to me on Linkedin:

https://www.linkedin.com/in/tlairdexpivia/