The Kleenex Factor series continues through the Living Asset platform of Respectonomics. Jeremy Wentworth-Stanley, your Voice of Respectonomics, unfolds the most sensitive device to assessing a corporation’s health: THE CUSTOMER! And who is closest to this customer? The front-line employee! Organisations may benefit enormously from dignifying this employee with respect and care, who can translate such support into serving the customer with excellence. The bonus is this employee’s clear awareness of customers’ needs – a source of invaluable information to the leadership. Tell the world! Tell your employer! Tell your employees! Tell your friends! [email protected]