Andy and Mon-Chaio challenge the traditional notions of root cause analysis and incident reviews within complex systems. They examine how the framing of ensuring errors 'never happen again' can be counterproductive, suggesting a shift towards faster recovery and continuous learning instead. Drawing parallels with After Action Reviews in the military and Netflix's Chaos Monkey, they advocate for embracing controlled chaos and fostering a culture of practice and micro-decisions. Listeners will gain insights into how technical errors and normative errors are perceived, and why focusing on organizational culture can be more effective than strict process adherence. By the end, listeners will understand the importance of balancing process with flexibility and why living at the edge of chaos is crucial for organizational resilience.

Transcript: https://thettlpodcast.com/2024/09/29/s2e39-living-on-the-edge-of-chaos/

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