Liz Herridge is the Director of Network Claims and Transformation at National Highways, the public sector organisation responsible for the strategic road network. 

She joins Stephen Willson to explore the middle management issues within reconfiguring the  claims workflow processes.

Liz addresses the challenges of establishing a consistent information gathering system to improve national system throughput despite regions have diverse and potentially conflicting objectives.

The issues within the transformation journey include work re-allocation, stimulating team support and motivation by leaders and the multi-skilling and mobility of resources.