When you have the systems, the business plan and the structures to succeed, what gets in the way of your ability to win?

Lewin's Model of Change

Unfreeze: old systems comes back to conscious arwareness and there's a committment to change

Move: create and apply the new systems, strategies and plans

Re-Freeze: lock in new behaviors such that they become automatic

While you're changing, there are several types of resistance mindsets (Denise O'Connor)

Survivor (Covert/Unconscious): unaware that they're out of synch. Think they're operating from the new system

Zombie (Overt/Unconscious): seem unable to change and don't see their behaviors as resistance

Saboteur (Covert/Conscious): pretend to support the change, but inwardly hope the change will go away

Protector (Overt/Conscious): believe their refusal will help the company

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