When government doesn’t deliver the same level of digital services citizens have come to expect from their private-sector interactions, they lose an opportunity to build trust in their communities.

In this episode, we talk with Lou Schiavone, Chief Customer Officer at Avenu Insights and Analytics. For the past 20 years, he has focused on serving state and local governments nationwide, leading the sales, development and delivery of a diverse set of innovative solutions. Our discussion delves into:

•How governments can instill trust in their communities through digital transformation

•Government’s overreliance on paper driven processes

•Tax collection processes that are efficient, digitized, and automated

•Ways government can improve communication and build trust

•Key takeaways for government leaders looking to instill trust in their community

This discussion was taken from our podcast series, Local Government Insights. To hear more episodes like this one, check us out on Apple or your favorite podcast platform.

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