Alone in a room with the customer’s CTO, I said “So, I spent this morning talking to your people, and it looks like you’re using low-level generic tech for everything and managing it yourself. You could save a shit-ton of money by using high-level managed services and get load-scaling for free.”
“Yeah,” he said, “but then we’d be locked in and the next time our enterprise contract comes up for renewal, you can screw us.”...