Daniel Radu - National Distribution Director, KLG Europe Logistics România & Cătălin Cîrnaru - Supply Chain Director, Flanco România

"Worst case scenario would be to decrease the client's interest in giving me feedback. No feedback is the worst thing for me. If he yells at me, I know I'm doing something wrong, but at least I'm doing something and I know where to look to improve. Not answering, at this point… would be like running out of the daily phone call, without knowing what to do next." - Cătălin Cîrnaru