The contribution that body language makes to communication is well known, but did you know that how you look has a significant influence on how you sound. In this extract from my conversation with Laura Sicola, author of “Speaking to Influence: Mastering your Leadership Voice,” we look at the third “V”, visual. It’s all about PEGS: Posture, Eyes, Gestures, Smile. 10 mins 4 secs.

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