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Lori Pon, The Auto Club Group: The Top Tech, People and Policy Takeaways in Insurance
An SS&C AWD Insurance interview series
In the eighth interview of this series, SS&C’s David Turner talks with Lori Pon, Director, Claim Transformation & Claim Service Center, The Auto Club Group, to uncover the top takeaways across a variety of insurance-related topics, including:
• Digital interactions: customer choice is key.
• Accelerating innovation during the pandemic.
• Claims change management: what’s working.
• Leveraging AI and data to enhance the customer experience.
• Making “virtual” work.
• Leveraging partnerships to add new capabilities.
Links mentioned in this episode:
https://www.ssctech.com/solutions/products-a-to-z/awd
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By SS&C
5
22 ratings
An SS&C AWD Insurance interview series
In the eighth interview of this series, SS&C’s David Turner talks with Lori Pon, Director, Claim Transformation & Claim Service Center, The Auto Club Group, to uncover the top takeaways across a variety of insurance-related topics, including:
• Digital interactions: customer choice is key.
• Accelerating innovation during the pandemic.
• Claims change management: what’s working.
• Leveraging AI and data to enhance the customer experience.
• Making “virtual” work.
• Leveraging partnerships to add new capabilities.
Links mentioned in this episode:
https://www.ssctech.com/solutions/products-a-to-z/awd
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