With 5+ years of experience building resilient systems at the Netflix scale, Lorin joins the show to chat about his favorite incident story, the path that led him to doing chaos engineering (and later away from it), and advocating for a dedicated analyst to talk to people after an incident. Throughout the conversation, Lorin shares his philosophy and tips on how to learn from incidents, what engineers can gain from writing better, and why some metrics may not be as useful as you think.