Retrieval augmented generation is how we used to chunk content in huge corpuses of data. Now there's a new sheriff in town - contextual retrieval preprocessing, or contextual RAG. No more relying on keywords; now we're talking hidden relationships between data, which means you can better respond to context inside queries.

We're talking about boosting agent productivity, empowering them to become knowledge ninjas, and transforming customer interactions into personalized experiences. Get ready to unlock growth by maximizing efficiency and creating a customer service dream team!