On a typical holiday plane with 160 passengers, one piece of checked baggage will go missing. That’s the shocking statistic from Sita, the IT provider for the aviation industry.

But Georg Oschmann, VP Product Management for Sita, has been telling me how tech will reduce the number of stray bags and improve the response when cases do go missing. His colleague, Nick Batchelor, VP Strategy & Innovation (Airports), says that airports can increase capacity and reduce disruption by using smarter technology.

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