<p>Lou Carbone is one of the pioneers in CX, having focused on CX for over 30 years.  Lou talks about the key concept of Clues - and the power of unconscious thought on loyalty and preference.  Lou gives a number of examples of how companies have worked to improve humanic, functional, and mechanical clues to improve CX.</p>

Lou Carbone is one of the pioneers in CX, having focused on CX for over 30 years. Lou talks about the key concept of Clues - and the power of unconscious thought on loyalty and preference. Lou gives a number of examples of how companies have worked to improve humanic, functional, and mechanical clues to improve CX.

<p>Lou Carbone is one of the pioneers in CX, having focused on CX for over 30 years.&nbsp; Lou talks about the key concept of Clues - and the power of unconscious thought on loyalty and preference.&nbsp; Lou gives a number of examples of how companies have worked to improve humanic, functional, and mechanical clues to improve CX.</p>

Lou Carbone - Owner and Founder - Experience Engineering

The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@MSU and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan's Association of Customer Experience Professionals.

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Lou Carbone - Owner and Founder - Experience Engineering

Lou Carbone - Owner and Founder - Experience Engineering