In this episode, Ari Hershberg interviews Lou Downe, Founder of the School of Good Services, about improving service delivery, and how you can reflect the practices in your work. Go deeper into designing services that work ·         We recommend Lou’s  blog posts on <a href= "https://good.services/blog/why-we-need-service-literacy-now" target="_blank" rel="noopener"> why we need service literacy</a> and <a href= "https://www.smaply.com/blog/cx-professional-interview-lou-downe">Designers as the voice of the most excluded people</a>   Please enjoy!

In this episode, Ari Hershberg interviews Lou Downe, Founder of the School of Good Services, about improving service delivery, and how you can reflect the practices in your work. Go deeper into designing services that work · We recommend Lou’s blog posts on why we need service literacy and Designers as the voice of the most excluded people Please enjoy!

In this episode, Ari Hershberg interviews Lou Downe, Founder of the School of Good Services, about improving service delivery, and how you can reflect the practices in your work. Go deeper into designing services that work ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; We recommend Lou’s&nbsp; blog posts on <a href="https://good.services/blog/why-we-need-service-literacy-now" rel="noopener noreferrer"> why we need service literacy</a> and <a href="https://www.smaply.com/blog/cx-professional-interview-lou-downe" rel="noopener noreferrer">Designers as the voice of the most excluded people</a> &nbsp; Please enjoy!

Lou Downe, Founder of the School of Good Services

Discover how people around the world are making government digital services better. Tune in to our series, produced by the BC Public Service, and be part of shaping a more inclusive digital future.

Share Lou Downe, Founder of the School of Good Services

Sign up to save your podcasts

Lou Downe, Founder of the School of Good Services

Lou Downe, Founder of the School of Good Services