I recently had the pleasure of chatting with the wonderful Lou Downe for the Designers in Business Podcast. Lou is the founder of The School of Good Services, writer of the best-selling book Good Services (an absolute must-read), and former Design Director of the UK Government.

Our chat covered some fascinating ground, from finance geekery to the story of writing and publishing Good Services.

​As a dyslexic designer with ADHD, earlier in their career Lou had understandable hangups around numbers, money, and finance.

This imposter syndrome (and some critical career moments) contributed to Lou's decision to undertake an MA in Economics. This educational journey helped Lou better understand the organisational systems designers often need to negotiate, and how the movement of money affected key business decisions that could impact design.

​We also explored why it's okay to walk away from organisations where it doesn't feel possible to have a positive influence, and what a book about nursing can teach us about bringing a wider audience on our design journeys.

Through The School of Good Services, Lou now offers training to help designers build confidence in Writing Business Cases for Service Design and Stakeholder Leadership.

We discuss what to expect from these courses, the motivation behind their creation, and the practical skills that can be used immediately after completing these masterclasses.

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