Fred Reichheld, creator of Net Promoter and author of Winning on Purpose, shares how professional services firms can become truly client-centric and realize the promise of NPS.
The post <a href="https://rattleandpedal.com/loving-your-clients-fred-reichheld-creator-of-net-promoter/">Loving Your Clients with Fred Reichheld, Bain Fellow and Creator of Net Promoter</a> appeared first on <a href="https://rattleandpedal.com">Rattle and Pedal</a>.

Fred Reichheld, creator of Net Promoter and author of Winning on Purpose, shares how professional services firms can become truly client-centric and realize the promise of NPS. The post Loving Your Clients with Fred Reichheld, Bain Fellow and Creator of Net Promoter appeared first on Rattle and Pedal.

Fred Reichheld, creator of Net Promoter and author of Winning on Purpose, shares how professional services firms can become truly client-centric and realize the promise of NPS.
The post <a href="https://rattleandpedal.com/loving-your-clients-fred-reichheld-creator-of-net-promoter/" rel="noopener noreferrer">Loving Your Clients with Fred Reichheld, Bain Fellow and Creator of Net Promoter</a> appeared first on <a href="https://rattleandpedal.com" rel="noopener noreferrer">Rattle and Pedal</a>.

Loving Your Clients with Fred Reichheld, Bain Fellow and Creator of Net Promoter

Jason Mlicki, agency leader, and Jeff McKay, former global CMO, discuss growth, marketing, and life in professional services in this weekly podcast. The duo offers divergent thoughts on solving the issues practice leaders and marketers confront—or probably should—including stupid sh*t Marketing should NOT do, how Marketing ruins everything, the BS of professional services, and unleashing your Young Turks. Executive guests and industry experts join frequently to share their insights and experiences. It’s all served up with humor and a refreshing dose of reality from two guys who know how to grow firms.

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Loving Your Clients with Fred Reichheld, Bain Fellow and Creator of Net Promoter

Loving Your Clients with Fred Reichheld, Bain Fellow and Creator of Net Promoter

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