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Ever wondered what the people designing loyalty programs are thinking? For example, why do points expire so quickly? Are all airlines just trying to devalue your points? And what role do loyalty programs play in helping airlines out of the pandemic? Find out this and lots more in this episode, as loyalty program expert David Feldman from New World Loyalty joins Matt for an extended interview!
Also in this episode, Matt heads to Longreach and chats to Sarah Collins, the Project & Product Development Manager at the Qantas Founders Museum to find out what’s new at the museum dedicated to the history of Australia’s “national carrier”.
Episode contents:
Links:
Frequent Flyer Gazette articles referenced in the fortnightly news round-up:
By Matt Graham - Australian Frequent Flyer Editor4.5
22 ratings
Ever wondered what the people designing loyalty programs are thinking? For example, why do points expire so quickly? Are all airlines just trying to devalue your points? And what role do loyalty programs play in helping airlines out of the pandemic? Find out this and lots more in this episode, as loyalty program expert David Feldman from New World Loyalty joins Matt for an extended interview!
Also in this episode, Matt heads to Longreach and chats to Sarah Collins, the Project & Product Development Manager at the Qantas Founders Museum to find out what’s new at the museum dedicated to the history of Australia’s “national carrier”.
Episode contents:
Links:
Frequent Flyer Gazette articles referenced in the fortnightly news round-up:

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