Trevor shares his career journey from pathology into IT, highlighting his strong team and culture at Wooster, details about the facility, and the current EMR environment. Regarding their robust downtime process, a key principle they follow is “Luck Favors the Prepared” – starting with early, frequent communication and close collaboration between IT and clinical teams to choose optimal downtime windows, with flexibility to adjust if needed. Transparency and meeting expectations are crucial for maintaining organizational engagement.

He describes a living downtime playbook that outlines steps before, during, and after downtime, continuously updated with system changes, lessons learned, and user feedback. Trevor notes how dependent users are on electronic systems today, making well-executed downtime processes essential, and acknowledges MUSE as a valuable resource for his team and organization.

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Mentioned in this episode:

PowerPoint Presentation

Wooster Community Hospital | Award-Winning Medical Care

LinkedIn - Trevor Clere