0:00 Introduction and Guest Welcome

00:39 Luke Thomas's Background and Role at Zapier

03:23 Exploring Zapier's New Products

03:48 Deep Dive into Zapier's Product Features

08:37 Challenges and Strategies in Build vs. Buy Decisions

15:35 Real-World Example: AI Chatbots Product

21:57 Implementing a Simple Solution

22:15 Navigating Procurement Challenges

22:53 Building a Business Case

23:55 Legal and Compliance Hurdles

25:21 Vendor Collaboration Success

28:20 Insights on Sales and Procurement

35:44 Personalized AI in Education

38:38 Favorite Product Purchase

40:38 Conclusion and Final Thoughts

This episode was brought to you by Anvil [https://useanvil.com].