What if your biggest customer experience problem isn’t slow response times but everything happening behind the scenes?

Too many companies believe faster support means better customer experience. But in reality, frustrated employees, broken processes, and disconnected teams create far bigger problems.

In this episode of Experience Matters, Lynn Hunsaker, Chief Customer Officer at ClearAction Continuum, joins Niraj, CEO and Co-Founder of Hiver, to explain why customer experience can’t be improved in isolation.

Listen in as Lynn reveals:

✅ Why misaligned goals and assumptions create friction. And how fixing them is the first step to real customer experience change.

✅ How embedding customer feedback into daily workflows can naturally improve customer experience

✅ Why customer experience isn’t one team’s responsibility but everyone’s job.