On good and bad, nice and mean.

 

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Details: `niceness is a decision'; the two banks; Bad Bank; Good Bank; Bad Bank was not nice; demanding, but incomprehensible; a year of water torture; Good Bank prioritized differently; care and outsourcing; Were they nicer?; differences; effectiveness; styles; environments; similarities—processes guarded by people; frustration on the ground; leveling up and falling down stairs; indifference at the top; questions, but the experiments can't be run; survival fitness; businesses are documents that don't care; constraints in key documents; We have to judge, but how?; corrections to Ma7 and Ma8; pushing up the numbers at Retraice, Inc.
Complete notes and video at: https://www.retraice.com/segments/ma9

 

Air date: Saturday, 31st Oct. 2020, 1 : 05 PM Pacific/US.

 

Chapters:

00:00 `niceness is a decision';

00:28 the two banks;

02:05 Bad Bank;

04:33 Good Bank;

05:37 Bad Bank was not nice;

06:20 demanding, but incomprehensible;

08:45 a year of water torture;

10:57 Good Bank prioritized differently;

12:37 care and outsourcing;

15:02 Were they nicer?;

16:01 differences;

16:17 effectiveness;

17:01 styles;

18:03 environments;

18:40 similarities—processes guarded by people;

19:26 frustration on the ground;

19:58 leveling up and falling down stairs;

20:33 indifference at the top;

21:24 questions, but the experiments can't be run;

23:18 survival fitness;

24:22 businesses are documents that don't care;

26:08 constraints in key documents;

29:34 We have to judge, but how?;

31:17 corrections to Ma7 and Ma8;

32:50 pushing up the numbers at Retraice, Inc. 

 

References: 

   de Becker, G. (1997). The Gift of Fear: And Other Survival Signals That Protect Us from Violence. Dell / Random House. ISBN: 0440508835. Searches:
https://www.amazon.com/s?k=0440508835
https://www.google.com/search?q=isbn+0440508835
https://lccn.loc.gov/96051051

 

   Liker, J. (2004). The Toyota Way: 14 Management Principles from the World’s Greatest Manufacturer. McGraw-Hill. ISBN: 0071392319. Searches:
https://www.amazon.com/s?k=0071392319
https://www.google.com/search?q=isbn+0071392319
https://lccn.loc.gov/2004300007

 

   Salter, A. (2003). Predators. Basic Books. ISBN: 978-0465071732. Searches:
https://www.amazon.com/s?k=978-0465071739
https://www.google.com/search?q=isbn+978-0465071739
https://lccn.loc.gov/2002015846

 

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