Business Focus

Mac, PC, or Both? How Hybrid IT Drives Customer & Employee Experience


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In this episode of the Business Focus Podcast, we explore the impact of hybrid IT environments on both employee experience (EX) and customer experience (CX). Join Brendan and Ed Parangodan, Mac Specialist from Synnex, as they explore how providing the right technology, like Mac or PC options, can drive productivity, improve employee satisfaction, and ultimately enhance customer outcomes. We also touch on the cost of Macs vs. PCs and how companies can seamlessly secure and manage hybrid environments using tools like Intune and Jamf.

๐Ÿ”— Chapters:
00:00 - Introduction
00:28 - Overview: EX, CX, and Hybrid IT Strategies
02:12 - Mac vs. PC: The Hybrid Shift in Business
05:40 - How Hybrid IT Drives Employee Experience
09:30 - The Role of Tech in Employee Productivity and Retention
13:45 - Managing Mac and PC with Intune and Jamf
16:30 - Securing Hybrid IT Environments with Essential Eight
20:00 - Total Cost of Ownership: Macs vs. PCs
23:00 - How Happy Employees Lead to Better Customer Experience
25:00 - Exciting Developments in the Apple World: Vision Pro & AI
27:00 - Wrapping Up

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Business FocusBy First Focus