In this podcast, FlyForm CEO Phil Davies talks to Damien Davis from ServiceNow about how machine learning allows computers to understand new scenarios, testing and adaptation via data analytics, self-training, observation and experience.

Algorithms help computers to incorporate new data which updates those algorithms over time, so that self-learning takes place. It's closely aligned with AI, which is a more generalised term.

ServiceNow is currently rolling out machine learning tools that predict outages, automate routing and workflow, predict outcomes and benchmark performances. The ServiceNow tool is called the Intelligent Automation Engine (IAE) and will be used across ServiceNow's platform and cloud services. For customers it will focus on security, HR, IT and customer services. As with all of ServiceNow's products, the IAE will be bespoke for every customer account.