Can a retailer truly serve diverse customers without embedding diversity, equity, and inclusion (DEI) into its core strategy? Research says no — companies with diverse leadership teams are 33% more likely to outperform peers.

Michelle Emery, former VP of DEI at Macy’s, brings 30+ years of retail leadership to this conversation about turning DEI from a statement into daily practice.

In this episode, she shares how leaders can overcome barriers and misconceptions, integrate DEI into hiring and customer experiences, and use mentorship and allyship to build stronger, more innovative teams.