Madops Podcast Ep. 5 | The Frictionless Customer Journey

08.06.2018 - By The MadOps Podcast

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This week MadKudu Co-Founder & Chief Revenue Officer Francis Brero & I talk about the frictionless customer journey.

During this episode, we'll cover:
1) What is a frictionless customer journey? (i.e: Buying an Engagement Ring)
2) How to identify friction in the customer journey?
3) How Friction creeps into the Journey? (Spoiler: It's You.)

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