It can take years to build a truly customer-centric approach in the boardroom; so how do brands maintain that focus over decades?

Seán Meehan, Dean of Faculty and Professor of Marketing and Strategy, says the temptation to go back to “business-as-usual” is strong. Top brands, however, know that chasing ever better consumer experiences is key to long-term success.

As the author of two books on how to win and keep customers, Meehan’s work explores how businesses that prioritize client interests perform better than their peers. In episode 3 of ManagementCast, he gives an insight into the pitfalls of pursuing customer-centricity, and how to avoid them.

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Guest: Professor Sean Meehan
Host: JohnJo Devlin
Produced by: JohnJo Devlin
Editing: Max Bower