"...it's hiring smart people who learn fast. I think it's a passion for satisfying customers. Everyone has different skill sets, mine is sales and closing big deals. That's because I've learned to listen to customers–to love customers. I just love satisfying customers. I think everything starts in the entrepreneurship. It's always about selling. It's all about you. I always tell our salespeople, "Find out what the customer wants. Give them what they want and they'll give you all their money."

— Richard Jaffe & Charly Jaffe