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In this episode, we really focus on what a service is and what a service is not.  Now, it might seem like a simple question, but the answer is not straight forward, as we discuss.  I have a copy of Majid’s book to give away.  To be in with a chance, make sure you’re on the This is HCD newsletter, so just go over to the website and sign up.  Anyway, let’s get straight into the conversation with Majid.  

• Buy Thinking in Services book (Book Depository)

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