Curious to know who was the first person to get the Emergency Number Professional certification in Colorado Springs? Well, look no further than our own quality assurance analyst, Jenna Kester! Prior to joining the El Paso-Teller County 9-1-1 Authority team, Jenna was an emergency response technician and dispatcher at Colorado Springs Police Department for 13 years. She also holds her CMCP.  

In this episode, you will hear about:

• Changes in dispatch protocols over the years.
• The reasoning behind the protocols we use.
• The accreditation process​​​​​​​.
• Her tips for new call takers and dispatchers.

Jenna recommends:

• Making lists.  She is a professional list-maker and uses them to help reduce stress and stay organized.
• Everything by Brené Brown along with many other self-help and self-love books.