The easiest call in recruitment is telling someone they've got the job.

The hardest is telling them they haven't.

That's the moment your reputation is built.

Candidates rarely remember every detail of a recruitment process, but they always remember whether you kept your word and treated them with respect.

Cheatsheet:

• Don't promise feedback you won't give.
• Make the difficult calls yourself.
• Respect every candidate, regardless of the outcome.
• Your reputation is built in the uncomfortable conversations.

From the Talent Matters Podcast