Zoos were once primarily menageries for seeing exotic animals in cages, but have evolved into education and conservation organizations. The mission of the Seneca Park Zoo is "to inspire our community to connect with, care for and conserve wild life and wild places." Yet even the most powerfully-written mission statement means nothing unless the words are backed up with actions. Tune in to this episode to learn how the Seneca Park Zoo society helps every employee feel connected to the mission and how they infuse that mission into every aspect of the customer experience. It's no accident that they were named as a 2019 "Top Workplace" by the Democrat and Chronicle and the winner of the "meaningful work" category as rated by their employees!

Pamela has served as president and CEO of the Seneca Park Zoo Society since 2014. She’s a passionate advocate for species survival and brings this focus to the zoo society’s guest experience, education, and conservation programs. Prior to the zoo, she worked across various cultural and arts organizations, including the George Eastman Museum, her well-received TEDx Talk, “What The Killing of Cecil the Lion and Harambe the Gorilla Should Have Taught Us,” is a great example of the provocative ways Pamela encourages people to make changes in their everyday lives on behalf of conservation and species survival.