We caught up with ⁠Ben Hammond⁠, Managing Director of Consulting and Insight at ⁠The Lang Cat⁠, to discuss how financial services can humanise digital communications amidst regulatory challenges.

How can financial services maintain a human touch in their digital customer communications? Blending innovation with personalisation, along with using the latest in AI technology, will be key—as will working to innovate within and challenge regulatory requirements.

As the financial sector evolves, balancing advanced digital solutions with genuine human interaction is a significant concern.

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