Welcome to another episode of “Making Friends With…” - a special series where the Tech for Good Live team sit down for an in-depth interview with someone who is doing exceptional work in the tech industry.

In this episode, Bex is chatting with some of the good people at Monzo, the online bank that has been shaking up the banking industry over the last 5 years.

Her guests are Jessica Bilcock, Public Policy and Vulnerability Manager, and Natalie Ledward, Head of Vulnerable Customers.

They discuss the challenges banks face with vulnerable customers and what Monzo are doing to help with the growing issue of problem gambling in the UK.

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We hope you enjoy the episode. Please drop us a review on iTunes, and if you’d like to hear more interviews and conversations like this, let us know who you’d recommend we interview.

Send thoughts, suggestions and feedback on Twitter @techforgoodlive.