As a doctor and a practice owner, it's never easy to hear negative feedback from patients. But it is the only way to improve.

So, when Sandy reached out to me about her frustrating Medicare Annual Wellness Visit, I was embarrassed. And I also knew that hearing her story was an opportunity to improve our conversations with patients moving forward.

On this episode of Tell Me More, Sandy walks us through her visit to my office last November, describing what concerns she had about her chronic conditions at the time and why she felt dismissed by my team. 

Sandy explains how her health was affected by the poor conversations she had at that visit and offers insight into how the experience impacted her perception of the doctor and my practice as a whole.

Listen in for Sandy’s advice on owning the fact that an issue is outside your area of expertise and find out what my practice is doing to foster better conversations with patients in the future!

Key Takeaways 

Sandy’s confusion when my office contacted her to schedule a Medicare Annual Wellness Visit

Sandy’s experience with the front desk staff and the nurse at her wellness visit

Why Sandy’s concerns re: her chronic conditions were dismissed and she was referred to a counselor

The misinformation the doctor gave Sandy about her psoriasis and psoriatic arthritis

The discrepancy between the notes re: Sandy’s visit in the portal and what actually happened

How Sandy’s health was affected by the poor conversations she had at her wellness visit

How the experience impacted Sandy’s perception of the individual doctor and my practice as a whole

Sandy’s insight on growing patient awareness in the age of Google

Sandy’s advice to medical professionals about taking the time to really listen to our patients

Why it’s crucial for doctors to own the fact that an issue is outside their area of expertise

Connect with Dr. Meyer

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Dr. Meyer on LinkedIn

Email [email protected] 

Resources 

Medicare Annual Wellness Visit