Making Insurance Claims Part 2: David Keane, Solve My Claim - Episode 04 (Season 12 - REBUILD + BUILD BETTER)

08.03.2020 - By Get It Right with Undercover Architect

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In this episode, we’ll be talking with David Keane, from Solve My Claim. We’re specifically talking about insurance claims, and what might happen if you don’t want to rebuild what you lost, or have only suffered partial damage to your property.

If you haven’t listened to Part 1, pause this podcast, and head back do that now. We’ll be here when you get back. 

Otherwise, let’s dive into Part 2 now (and check resources for more helpful links and the transcript to this episode).


Solve My Claim provides expert support and assistance to anyone struggling with their insurance claims. Their main office is in Alice Springs, and they assist with claims across the whole nation of Australia.

Solve My Claim’s director, David Keane, has been involved in the insurance industry (primarily in the area of claims management, loss adjusting and assessing services), for more than 24 years. 

Solve My Claim has expertise in property, motor vehicle, business and other commercial claims, and can assist in a wide range of circumstances. They are unique in the industry, in that they are genuinely independent. 

They have no affiliations with any insurance company or brokerage, and they do not receive any commissions from any source. In essence, they are their clients’ very own ‘claims department’, and they only work for them.

Solve My Claim has helped many hundreds of Australian families resolve disputed claims from Cyclone Marcia (Rockhampton 2015), Cyclone Debbie (Whitsundays 2017), Sydney Hailstorms (December 2018) and Townsville Floods (February 2019), plus a large number of regular non-catastrophe claims, and have achieved more than $35 million worth of increase claims settlements in the past 3 years alone.

In Part 2 of our conversation, I ask David about some specific insurance claim scenarios, and what he suggests to best navigate them so you can protect yourself, and set yourself up for a successful process.

So, let’s hear more.

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