Just before the launch of the pamphlet Making it Personal at a day-long conference, Peter Bradwell spoke to two of the authors, Niamh Gallagher and Jamie Bartlett. The pamphlet explores the next stage of a personalising approach to public services: people given an individual budget to shape the support they need. Niamh and Jamie discuss why these self-directed services are such an important transformation of how traditional public services work, and what impact they really have.