Filling the Gap Podcast

Making it Personalized: Unlocking the Power of Personalization in AI


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​AI is transforming personalization into one of the most powerful, and debated tools in modern marketing.

Liam Thurston (Loblaw Digital), Jing Zhao (Pet Valu), Sarah Bugeja (Certn), and Jennifer O'Brien (Sitecore), along with host Saad Uddin (Native Touch), join to explore whether personalization is truly driving incremental revenue and building stronger customer relationships, or simply meeting baseline expectations.

​Through rapid-fire insights and deeper discussion, we unpack the opportunities, risks, and future of personalization in an AI-driven world.


Interested in joining the conversation? Check out out our website: https://www.fillingthegapto.org

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Filling the Gap PodcastBy Filling The Gap Toronto