In episode 2 of Retail Checks and Balances, Kevin Spencer interviews Marcelo Muñoz, a strategic account manager with almost two decades of experience in retail. Marcelo shares his insights and expertise in handling accounts and expanding business in the US, Puerto Rico, and Florida. On the other hand, they also emphasize that personal touch and face-to-face interactions are crucial for building relationships, trust, and understanding in the industry.

Tune in to gain insights into the world of retail and learn how to grow your business and succeed.

TIMESTAMPS

[00:03:37] Commonality in Caribbean Experience.

[00:05:21] Rod Plus VIP Event.

[00:09:26] AI in Self-Checkout Technology.

[00:12:38] The Importance of Personal Relationships.

QUOTES

• “Caribbean is an animal of deemed professionals, in my experience.” - Kevin Spencer
• “I think at the end of the day, the basics are the basics. It comes down to the people.” - Marcelo Muñoz
• “Especially if people in the room are competing against each other, it's difficult for them to share” - Kevin Spencer
• “Distribution plays a huge part still in getting those products in, being able to do the financing portion and the warehousing portion and having that ability to juggle all those brands that they represent.” - Marcelo Muñoz
• “We all lived in that world, and it's(Zoom) a great tool. It's facilitating this recording right now, so it's(Zoom) definitely important. But yes, meet and greets, visits to customers, and getting everybody involved on that personal level has to happen. It just solidifies that relationship right and gives that comfort level to that end user” - Marcelo Muñoz

SOCIAL MEDIA LINKS

Kevin Spencer

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

Marcelo Muñoz

LinkedIn: https://www.linkedin.com/in/marcelo-muñoz-38318842/

WEBSITE

Rod Plus Solutions: https://rodplussolutions.com/