Episode: 96

Series: SIG Share-Out

Episode Description:

With client expectations shifting and a want for law firm partners to manage the client relationship, it’s wise for firms to consider building a client value team. Julie Henson (Taft) and Allison Nussbaum (Pitchly) join Amber Bollman (Barns & Thornburg) to discuss what sets the stage for a successful client value team and how firms can deliver more client-centered service through them.

Speakers:

Amber Bollman, Director of Key Client Services, Barnes & Thornburg LLP (Host)

Julie Henson, Chief Client Officer, Taft

Allison Nussbaum, Vice President of Client Value, Pitchly

Series Description:

The LMA SIG Share-Out series spotlights episodes from one or more of LMA’s 10 Shared Interest Groups. This series features best practices, education and more on the hottest topics in legal marketing.