How do you make your work visible to your team, your division, your entire organization? Richard talks to Dominica DeGrandis about her book 'Making Work Visible' and the challenges that IT folks have showing workloads and flow. The discussion turns to the Kanban board, both digital and physical. Dominica talks about methods for identifying work items, showing them flow and making it easy for everyone to see the huge scope of work the average IT team handles.