In this episode of Paranoid Founders, hosted by Michelle and sponsored by Contingent, Bevan Lee of Corvan delves into evolving his family's smart home appliance business into a market leader.

He shares valuable insights on transitioning leadership, maintaining product quality, and the strategic diversification into e-commerce platforms like Lazada and Shopee, critical during the COVID-19 pandemic.

The discussion emphasizes balancing affordability with quality, leveraging a local service presence, and the lessons learned in building customer trust and brand reputation in Malaysia. Key topics include navigating supply chain challenges, managing customer engagement, systematising operations, and the constant need for innovation. Bevan also reflects on effective people management, highlighting the importance of cultural fit, empathy, and transparent communication in building a resilient organisation.

This episode offers listeners comprehensive lessons on business growth, team management, and sustaining customer loyalty in a competitive, post-COVID market.