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A good manager can make or break a restaurant, and a bad one can make servers question all their life choices. In this episode, Megan, Mac, and Shea break down the different types of managers, from the chill, been-there-done-that pro to the power-tripping clipboard carrier. They’ll share stories of amazing bosses who had their backs, clueless managers who made their jobs harder, and the all-time worst decisions they’ve seen from the top. Plus, the unspoken rules of dealing with management, how to spot a sinking ship, and whether “we’re like a family here” is ever a good sign.

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