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Management Lessons from Mayo Clinic Audiobook by Kent D. Seltman, Leonard L. Berry
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Title: Management Lessons from Mayo Clinic
Subtitle: Inside One of the World's Most Admired Service Organizations
Author: Kent D. Seltman, Leonard L. Berry
Narrator: Gary Regal
Format: Unabridged
Length: 11 hrs and 33 mins
Language: English
Release date: 06-21-17
Publisher: McGraw-Hill Education
Ratings: 5 of 5 out of 1 votes
Genres: Business, Management
Publisher's Summary:
The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the number one healthcare system in America.
Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic's success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman:
Learn how to apply the Clinic's winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service.
Members Reviews:
The subject, how to provide top quality health service ...
The subject, how to provide top quality health service and survive as a non profit organization for a hundred years is facinating and the book contains a detailed description of the Mayo Clinic, its core values and strategies. I have no practical knowledge when it comes to working for or being admitted to one of the clinics but I miss the story about the pitfalls, what is the biggesr challenges in such a gigantic structure based on a set of core values from the beginning of the last century ?
It is easy to read and follow
I had to purchase this book for a class. It is easy to read and follow. I found it very interesting and it really did enhance my understanding of management in healthcare
A gem on health care--and management
This book is a gem from multiple standpoints. It describes to a tee the culture and processes at the Mayo Clinic. (As a long time patient there, I can verify that the unbelievable level of service and attention is experienced by patients exactly as Berry and Seltman describe it.) They describe not only the what, but also the why and how, of service at Mayo. But going beyond Mayo and health care, the authors include a "Lessons for Managers" section at the end of each chapter, detailing how the principles in that chapter could be applied to a wide range of organizations. Mayo is repeatedly voted one of the top health care providers in America, and patients come from all over the world to be treated there. Read this book and you'll understand why.
I admit I'm only half done with this book....
but I already know that it's clearly 5 stars. I've already underlined numerous passages throughout the book to apply to my job. (I work in the hospital industry.) I recommend this book to everyone in a hospital leadership position, not only to learn more about hospital leadership best-practices, but also to get re-energized about working in the hospital industry.
Five Stars
It is .
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Title: Management Lessons from Mayo Clinic
Subtitle: Inside One of the World's Most Admired Service Organizations
Author: Kent D. Seltman, Leonard L. Berry
Narrator: Gary Regal
Format: Unabridged
Length: 11 hrs and 33 mins
Language: English
Release date: 06-21-17
Publisher: McGraw-Hill Education
Ratings: 5 of 5 out of 1 votes
Genres: Business, Management
Publisher's Summary:
The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the number one healthcare system in America.
Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic's success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman:
Learn how to apply the Clinic's winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service.
Members Reviews:
The subject, how to provide top quality health service ...
The subject, how to provide top quality health service and survive as a non profit organization for a hundred years is facinating and the book contains a detailed description of the Mayo Clinic, its core values and strategies. I have no practical knowledge when it comes to working for or being admitted to one of the clinics but I miss the story about the pitfalls, what is the biggesr challenges in such a gigantic structure based on a set of core values from the beginning of the last century ?
It is easy to read and follow
I had to purchase this book for a class. It is easy to read and follow. I found it very interesting and it really did enhance my understanding of management in healthcare
A gem on health care--and management
This book is a gem from multiple standpoints. It describes to a tee the culture and processes at the Mayo Clinic. (As a long time patient there, I can verify that the unbelievable level of service and attention is experienced by patients exactly as Berry and Seltman describe it.) They describe not only the what, but also the why and how, of service at Mayo. But going beyond Mayo and health care, the authors include a "Lessons for Managers" section at the end of each chapter, detailing how the principles in that chapter could be applied to a wide range of organizations. Mayo is repeatedly voted one of the top health care providers in America, and patients come from all over the world to be treated there. Read this book and you'll understand why.
I admit I'm only half done with this book....
but I already know that it's clearly 5 stars. I've already underlined numerous passages throughout the book to apply to my job. (I work in the hospital industry.) I recommend this book to everyone in a hospital leadership position, not only to learn more about hospital leadership best-practices, but also to get re-energized about working in the hospital industry.
Five Stars
It is .